This Distance Sales Agreement is entered into between the Seller and the Buyer in accordance with applicable consumer protection laws.

By placing an order through this website, the Buyer agrees to the terms and conditions set forth in this Agreement.

Seller Information

Business Name: Sustainacrafts

Website: https://sustainacrafts.com

Email: [email protected]

Country: Türkiye

Product / Service Description

The Seller offers the following products and services through the website:

• Physical products: Handcrafted knitwear and crochet items such as sweaters, cardigans, and accessories.

• Digital products: Downloadable digital files, including crochet and knitting patterns.

All product details, prices, and descriptions are clearly stated on the relevant product pages. Due to the handmade nature of physical products, minor variations in color, size, or texture may occur.

Delivery Method

Physical Products

• Physical products are shipped via courier services to the address provided by the Buyer during checkout.

• Delivery times may vary depending on the destination and shipping carrier.

• Any customs duties, taxes, or import fees applicable in the destination country are the responsibility of the Buyer.

Digital Products

• Digital products are delivered electronically via email or download link after successful payment.

• No physical shipment is involved for digital products.

Right of Withdrawal

The Buyer has the right to withdraw from the purchase of physical products within 14 days from the date of delivery, in accordance with the Return & Cancellation Policy.

The right of withdrawal does not apply to digital products once they have been delivered.

Cancellations

• Orders for physical products may be cancelled before shipment.

• Once a physical product has been shipped, cancellation is no longer possible and the return process must be followed.

• Digital product orders cannot be cancelled once the download or delivery has been completed.

Acceptance of Agreement

By completing a purchase on this website, the Buyer confirms that they have read, understood, and accepted this Distance Sales Agreement, as well as the Return & Cancellation Policy.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye.